ess

Once your return is approved and received, we will:

  • Inspect the item to ensure it meets return criteria
  • Process a refund, exchange, or replacement depending on your preference
  • Refunds are issued through the original payment method or mobile money, where applicable
  • Refunds may take up to 7 working days to reflect, depending on your provider

4. Delivery Issues

If your delivery was:

  • Incomplete (e.g., quantity shortage): Contact us immediately for re-supply or credit
  • Incorrect: We’ll arrange pickup and replacement at no extra cost

5. How to Request a Return or Refund

Please contact us via one of the following:

📞 Call or WhatsApp: 0244806666 / 0551174511 / 0551174460
📧 Email: ultimateconcreteproducts0123@gmail.com
📍 Visit our office at: CL-0740-6743

Include your name, phone number, order details, and reason for return in your message.

6. Policy Updates

We reserve the right to update or change this policy at any time. Any changes will be reflected on this page with the updated effective date.